Large Flemish hospital - Audit Department Medical Imaging

Description | business case

The executive board asked hict to perform an audit at the department Medical Imaging. This audit didn't concern financial parameters, but:

  • processes
  • patient and staff satisfaction
  • internal collaboration
  • general organisation
  • appointment policy
  • organisational structure
  • role of the radiologists at the department
  • etc.

Approach

Phased approach based on the kwadrant (EFQM) model:

  • Phase 1: problem definition for all stakeholders of the department by means of perception and performance standards collected by:
    • observations
    • structured interviews
    • measurements
    • data analysis
    • surveys
  • Phase 2: prioritising of the identified problems;
  • Phase 3:
    • deepening the problems in an audit trail using different methods (registrations, profile analyses, data analyses, study groups, ...);
    • definining and starting improvement paths.

Result

  • objectification and prioritisation of all problems with/at the the department Medical Imaging;
  • definition and objectification of the causes of priority issues;
  • definition and implementation of recommendations.
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