Jan Yperman Hospital – Assessment logistic processes pharmacy - operating wing

The Jan Yperman Hospital in Ieper is a merged hospital that groups since 1998 three general hospitals from the region – Kliniek Zwarte Zusters (Ieper), OLV Hospitaal (Ieper) and Mariaziekenhuis (Poperinge). Since 2007 all the activities are centralised at one campus, with still an outpatient's clinic in Poperinge.

Description | business case

hict was asked to perform an assessment of the internal organisation of the pharmacy and of the distribution to the operating wing by:

  • mapping the current way of working; 
  • identifying the bottlenecks; 
  • proposing posible improvement paths. 


hict interviewed different primary stakeholders and mapped the current and desired way of working. Through a data analysis (ABC analysis, stock management) the current architectonic classification of the pharmacy as well as the process-oriented improvement possibilities inside the pharmacy and the distribution to the operating wing were analysed.


A detailed step-by-step plan with a savings potential for staff and resources (stock) and a proposition to optimise the current pharmacy processes and the distribution to the operating wing. hict elaborated these improvement paths in the hospital.

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