Jan Yperman Hospital - ICT Masterplan

Jan Yperman consists of three smaller hospitals merged together with facilities in the Ieper – Poperinge area. The hospital is named after Jehan Yperman (1275 – 1331), the founder of modern surgery in our regions.

The merger offers more opportunities for expertise, expansion in medical disciplines and services, and additional medical/paramedical services resulting in a broader offer to adhere to the needs of patients in the region.

Description | businesscase

Jan Yperman in Ieper has always been a ‘trendsetter’ in the field of ICT supporting the care processes. ICT is of strategic importance and it can support the hospital’s current and future ambitions accordingly.

Jan Yperman had set it as one of their objectives to create awareness on this topic throughout all levels of the organisation. A project was set up to share the long term vision and the strategy for everything concerning ICT in the hospital.

The objectives of the ICT organisation had to be verified to make sure that they were in accordance with the hospital’s newly formulated and all-embracing vision and objectives.

The accessibility and visibility of the ICT organisation as a ‘partner in the field’ needed to be expanded within the hospital.


hict employed an approach which was both clear and to the point allowing them to further draw up the ICT master plan and to align the internal operation of the ICT department with the strategy.

Information and insights were gathered by doing interviews and consulting documentation on:

  • the overall impression of the ICT department by the board of the directors of the hospital, a number of doctors, the nursing staff, quality coordinator and the ICT staff.
  • the feedback of policy makers concerning:
    • the hospital’s strategy
    • the ICT vision
    • the operational elements of ICT

All this input was processed in to a SWOT analysis. hict provided its vision and standpoints concerning ICT of the future to complete the analysis. All of this resulted in an ICT master plan with short term and long term actions, and an operational setup.

A clear and open structure for communicating made every stakeholder feel involved and made it possible to discuss and to clarify on each level within the organisation.


hict delivered a complete ICT analysis and a plan of action for improvements. This report was presented to the stakeholders and was positively received throughout the entire organisation. Ideas for improvement as well as new ideas that might impact the ICT organisation in a positive manner were presented supported by arguments.

An important aspect to this is the new framework and organisation of the IT Commission. This commission was given a new structure and substantive adjustments. At the head of the IT Commission now resides a doctor, which gives the commission a broader and intelligible basis in support of the different departments and users. The commission will apply a system of strict reporting concerning the progress and priorities of projects. Besides that, the IT Commission will decide upon new projects and the necessary resources needed.

The ICT master plan helped in taking away the idea that ICT is mainly an operational unit. The master plan clearly points out that there is a strategy behind all sorts of matters and projects.

A number of proposals for improvements have already been realised, others are in process or have been scheduled. The result of the improvements that have been put in place is tangible and there is an identifiable evolution in everything concerning ICT. The visibility and the approach of the ICT organisation also show certain progress. ICT is being taken more seriously and the link between the user and the technique is now more obvious. ICT is no longer being viewed as a project organisation but as a strategic part of the care processes.

This project does not end with the ICT master plan. It is important to implement the proposals that have been accepted by taking the necessary steps wherein the ICT Commission will play a central role.


Your contact person

Jan Demey
Managing director
Jan Demey
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