ZNA – Study ESP related pharmacy processes

The Hospital Network Antwerp is the largest care provider in Belgium and counts three general and six specialised hospitals. This large hospital was created by a merger of almost all the ZNA-institutions in 2007 with about 2500 beds across 32 cities/towns.

Description | business case

hict was asked to carry out a study for the ESP related processes from department to pharmacy.


For the ZNA group (Ziekenhuis Netwerk Antwerpen - Hospital Network Antwerp) all pharmacy processes were mapped for five hospital satellites (Middelheim, Stuivenberg, Sint-Erasmus, Sint-Elisabeth and Jan Palfijn) concerning the handling of ESP.


Based on the analyses an improvement proposition was formulated in the light of the further integration of the different satellites within the ZNA group.

Your contact person

Ann Tanghe
Senior Manager
Ann Tanghe
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